Privacy statement

Your account

Your name, email address and language, your password (only as an irreversible hash), a profile photo or phone number if you add one, and your two-step verification settings.

To create your account, let you log in securely and email you about your account, such as a code to confirm your email address or a link to choose a new password.

Your home and household

Your address, and what you tell us about your home: type of dwelling, year built, floor area, number of occupants, energy label, heating, solar panels, the appliances you have, when you are usually home during the day, and periods you tell us about yourself, such as a holiday or working from home.

To explain your usage, estimate what is normal for your home and give advice that fits it.

Your meter data

What your smart meter measures: electricity from the grid, feed-in and gas. First as individual readings, then as totals per quarter-hour, hour and day.

This is the core of Eneliq: showing your usage and costs, and working out when you are better off. From your usage pattern we also infer which large appliances you probably have and when they run.

Your contract and tariffs

Your supplier, the type of contract, its term, your tariffs and fixed costs, and — if you enter them — your customer number and payment method with your supplier.

To check your bill, estimate your yearly amount and compare your contract fairly with the market.

Connections and devices

Which devices and services you connect, their readings and status, the commands we send on your behalf, and the access keys of those connections.

To show your devices and — only if you switch it on — run them smartly. The keys are stored encrypted and only used at the moment of a request.

Subscription and payments

Your subscription, your payments (amount, status and date) and your invoices. We do not store your bank account or card details.

To provide your subscription and invoice you. Tax law requires us to keep invoices.

Support

Your messages to us, attachments you send, and what we see about your account at that moment to answer your question — for example whether your meter is sending data.

To help you.

Notifications and email

Messages in your inbox, your notification preferences, whether you want the occasional saving tip by email, and — if you turn on push notifications — the technical address at which your browser or phone receives them.

To let you know when electricity is cheap, or when something is up with your account.

Login and security

Your sessions (device and browser, IP address, when you were last active), your login attempts (email address, IP address, time) and technical log files.

To protect your account, recognise abuse and fix outages. You can see where you are logged in yourself, in your profile.

Your choices

Every time you agree to something or withdraw a consent: what, when, with which version of this text, and from which IP address and browser.

To be able to show what you chose, as the GDPR requires.

How you use the app

Which advice and tips you are shown, open, follow or dismiss.

To make our advice better. This stays with us.

Comparing with similar homes

Your average use per day (electricity, feed-in and gas) over the last 30 days, your average use per hour of the day over the last 14 days, and a rough description of your home: the first digit of your postcode, your type of home, your type of heating, whether you have solar panels and how many people live there. Not your name, address or email.

To put your usage next to that of similar homes. We only use it to calculate group averages, and we only show a group when it holds at least 5 homes, so your figure cannot be traced back to you. Our staff also see averages per postcode area (4 digits), again only for at least 5 homes. This is on by default; you can turn it off under Privacy & data.

Housemates

If you share your household with others, they see the same energy data, the same home and contract, and your support conversations — including what you wrote to us, with attachments. Your own login details, security, sessions and inbox stay yours. If you invite someone, we keep their email address and send them an invitation.

So everyone at home has the same insight.

Switching via Eneliq

If you click through to a supplier’s offer, we record that click: which offer, on which screen, your current supplier, the saving we showed you and — if a partner reports it back — whether you actually switched. What you then enter with the supplier falls under their privacy statement.

To know whether our comparison really helps people.

Sharing your monthly recap

Every monthly recap has its own link with a long, random code that nobody can guess. Anyone with that link sees your first name, whether you have solar panels and the figures from that recap. We give the link to no one; only you do, when you tap share.

So you can show your recap to whoever you choose. To revoke a shared link, send us a message via Help and contact.

Ideas and votes

Ideas you send in for the app, and which plans you vote for.

To choose what we build.

Inviting friends

Your personal invite code, who signed up with your code and — where there is a reward — when you both received it. If you follow an invite link, a cookie remembers the code.

To be able to reward invitations.

The waitlist

If you join the waitlist, we keep your email address, your language choice and technical details (IP address and browser).

To let you know when Eneliq opens for you. Never for advertising.

Outside the EU

Push notifications go through the push service of your browser or phone, for example from Google, Apple, Mozilla or Microsoft. That service may be outside the EU; the content of a notification is encrypted. To find out which safeguards apply, ask us via Help and contact.

Public sources — they receive nothing about you

We fetch market prices from ENTSO-E and enever.nl, the weather from Open-Meteo (for a region, never for your address), the national power mix from NED and statistics from KNMI and CBS. Those requests contain nothing about you.

Services you connect yourself

If you connect a device or service, such as your Homey or Home Assistant, we fetch data from that service with your permission. What that service does with your data itself is in its own terms.

When the law requires it

We only hand data to a public authority when a law or a court obliges us to.